治理研究 ›› 2026, Vol. 42 ›› Issue (2): 39-53.

• 技术与价值驱动下的政务服务变革 • 上一篇    下一篇

迈向价值共创:政务服务赋能产业发展的实践路径——基于对H市“四链融合”案例的考察

易龙飞, 熊晓梅   

  • 收稿日期:2025-06-08 出版日期:2026-03-15 发布日期:2026-05-22
  • 作者简介:易龙飞,中共浙江省委党校(浙江行政学院)浙江省“八八战略”创新发展研究院研究员,硕士生导师;
    熊晓梅,中共浙江省委党校(浙江行政学院)公共管理教研部硕士研究生。
  • 基金资助:
    浙江省社科规划课题“数字技术驱动政务服务中心转型的机理与路径研究——以浙江为例”(23NDJC064YB);浙江省软科学重点项目“生产要素创新性配置视角下浙江发展海洋新质生产力的思路与对策研究”(2026C25047);浙江省社科规划“党的二十届三中全会和省委十五届五次全会精神研究阐释”重大专项课题“政务服务增值化背景下破解为企服务供需失衡困局的路径研究”

TowardsValue Co-Creation: Practical Pathways of Government Services Empowering Industrial Growth ——An Investigation of H City’s “Four-Chain Integration”

Yi Longfei, Xiong Xiaomei   

  • Received:2025-06-08 Published:2026-03-15 Online:2026-05-22

摘要:

政务服务创新已然成为当前各地建设一流营商环境的重要抓手。在此背景下,通过对浙江省H市产业链-生产要素链-企业需求链-增值服务链“四链融合”案例的分析,揭示政务服务增值化改革如何开辟政企价值共创的新路径。研究发现,以企业需求为主要驱动的改革逻辑构成了政企价值共创的动力机制,对生产要素的科学评估与编排构成了价值共创中的催化机制,通过增值服务提升生产要素的优化配置能力则最终构成了政企共同创造价值的实现机制。这一分析不仅在理论上阐释了政府通过政务服务工具与企业进行价值共创的逻辑进路,同时也为政务服务的一种新范式提供了经验依据。

关键词: 增值化改革, 政务服务, 价值共创, 四链融合

Abstract:

Innovation in the government service system has become a crucial component of local governments’ efforts to create a world-class business environment. An analysisofthe “four-chainintegration” model in H CityZhejiang Province—encompassing theintegrationofthe industrial chain, productionfactor chain, enterprise demand chain, andvalue-addedservicechain—reveals how government-enterprise value co-creation can be achieved through value-added reforms. Theresearchfindsthat a reformlogicdrivenprimarilybyenterpriseneedsformsthedynamicmechanismforvalueco-creation. Meanwhile, a scientific evaluation and orchestration of production factors within the industrial chain acts as the catalytic mechanism for co-creation.The optimization of production factors through value-added services ultimately constitutes the realization mechanism for value co-creation.This analysis not only theoretically explains the logical approach of government-enterprise value co-creation through government service tools but also provides empirical evidence for a new paradigm of government services.

Key words: value-addedReform, governmentServices, valueco-creation, four-chainIntegration

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