关键词: 公共文化服务供给, 情感治理, 情感嵌入, 情感韧性, 供给流程, 供给效能

Abstract:

Emotional embedding is widely considered an important approach to enhancing the effectiveness of basic public cultural service provision. However， whether it can drive endogenous changes within the provision system—specifically， substantive transformations in its underlying logic， operational mechanisms， and stakeholder relationships—remains an open question. This study draws on the practices of W District in S City and， from the perspective of emotional governance， constructs a mechanism model： “emotional embedding→ reshaping residents’ awareness→embedding throughout the entire provision process→generation of emotional resilience→enhancement of provision effectiveness.” It investigates how emotions are embedded across the full cycle of grassroots public cultural service provision—from project design and implementation to evaluation and acceptance—and how they are subsequently transformed into emotional resilience， ultimately improving provision effectiveness. The findings reveal that， by reshaping residents’ awareness， emotional governance operates through three key pathways—softening power structures， fostering stakeholders’ sense of identification， and rebuilding interpersonal relationships—to become embedded throughout the entire provision process， ultimately fostering the generation of “emotional resilience.” This emotional resilience， in turn， serves as a core driving force for both endogenous transformation of the provision system and the improvement of provision effectiveness.

Key words: public cultural service provision, emotional governance, emotional embedding, emotional resilience, provision process, provision effectiveness