关键词: 政务热线, 全过程人民民主, 基层治理, 实践形态, 运行机制

Abstract:

As a critical governance interface linking the government and the public in the new era， the government hotline operates as a micro-level， practical model of whole-process people’s democracy in grassroots governance. Its operation follows a closed-loop logic of “public expression， government processing， government response， and public rating.” Through four core mechanisms—public voice incorporation， regulated processing， tiered delivery， and bidirectional reverse pressure—the government hotline translates four democratic values （participation， procedural fairness， responsiveness， and accountability） into concrete governance practices. This integrates within a single governance arena a practical form of “composite democracy.” Thus， the government hotline transcends its merely instrumental role. A traditional government-public interaction platform becomes a value-laden arena that embodies a whole-process people’s democracy， thereby providing a micro-level point of broad significance within the landscape of democratic practice.

Key words: government hotline, whole-process people’s democracy, grassroots governance, practical form, operational mechanism