Abstract:

The concept of technology empowerment has promoted the transformation of digital government. The interaction between the government and the people relying on digital platforms has gradually become the main field of political communication and dialogue. With the perspective of system theory and the help of structural topic model (STM), 20,660 items of complaints and reports and government responses on an information platform that monitors people's livelihoods in province A were analyzed tostudy the role of digital platforms on the interaction between the government and the people. The study’s findings show the digital platform relied on high-efficiency data collection, information transmission, and data processing. In doing so, it provided an opportunity for change in the convenience of mass supervision and the effectiveness of the government’s response. At the management level, the platform was the hub, enabling the content and the mode of the government’s response to be dynamically adjusted according to the categories of complaints. Institutionally, the full-process supervision model was deeply integrated with the interactions between the government and the people to promote and guarantee the public's right to supervision. Through the processing of large-scale unstructured texts, this study provides a new perspective for understanding public supervision and government response.

Key words: public supervision, government response, digital platform, structural topic model